Traveler at Singapore Changi Airport immigration checkpoint after submitting SGAC

What Happens After Submitting the SG Arrival Card?

Your Complete Guide to the Next Steps After SGAC Submission

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So you've just completed and submitted your Singapore Arrival Card (SGAC) – congratulations! But what happens next? Many travelers wonder if they'll receive a confirmation email, what they need to show at immigration, and what to expect upon arrival in Singapore.

This comprehensive guide walks you through everything that occurs after submitting your SGAC, from understanding the confirmation process to navigating immigration checkpoints smoothly. Whether you're a first-time visitor or a frequent traveler, knowing what to expect will help ensure a seamless entry into Singapore.

No Confirmation Email – What Does This Mean?

Why No Email Confirmation?

Unlike many online applications, the Singapore Immigration & Checkpoints Authority (ICA) does not send confirmation emails after you submit your SGAC. This is by design – the system automatically processes your declaration upon submission.

Once you click "submit" and see the confirmation screen, your SGAC information is immediately recorded in the immigration database. There's no need to print or carry any physical documentation.

What You Should Do Instead

Although you won't receive an email, you can still verify your submission status:

  • Take a screenshot of your confirmation page immediately after submission
  • Note down your submission reference number if provided
  • Use the MyICA portal to retrieve your submission details later
  • Keep your passport ready – that's all you need at immigration

How to Retrieve Your SGAC Submission

If you need to verify your SGAC submission or check the details you submitted, you can easily retrieve your SG Arrival Card submission through the official channels.

Using the MyICA Mobile App

The MyICA Mobile App is the most convenient way to access your SGAC information:

  1. Download the MyICA app from the App Store (iOS) or Google Play Store (Android)
  2. Open the app and navigate to "My Submissions"
  3. View all your SGAC submissions, including the details and submission dates
  4. Access your submission anytime, anywhere – even offline after initial download

Using the SGAC e-Service Website

If you prefer using a desktop or don't have the mobile app:

  1. Visit the official ICA SG Arrival Card e-Service website
  2. Click on "Retrieve Submission" or similar option
  3. Enter your passport number and other requested details
  4. View your submission details and status

Being able to retrieve your submission is particularly useful if you need to verify the information you provided or if there are any questions at the immigration counter.

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What to Expect at Singapore Immigration

Understanding the immigration process after submitting your SGAC will help you move through the checkpoint efficiently.

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Immigration Verification

Upon arrival at Singapore's checkpoints, immigration officers will verify your SGAC submission directly in their system using your passport details. The information you submitted is already available to them.

No Physical Document Required

You do not need to present any printed SGAC confirmation. Simply present your passport – the officers can access all your submitted information electronically.

Faster Processing

Pre-submitting your SGAC significantly speeds up the immigration clearance process, allowing you to clear immigration faster and continue to your destination without delays.

Ensure a Smooth Entry into Singapore

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Automated Clearance Lanes

Who Can Use Automated Lanes?

Singapore has implemented state-of-the-art automated clearance systems at Changi Airport and other entry points. After submitting your SGAC, eligible travelers can use these lanes for a completely contactless immigration experience.

Eligible travelers include:

  • All travelers, including first-time visitors
  • No prior enrollment required
  • Holders of ICAO-compliant passports
  • Singapore residents can enjoy passport-less clearance

The automated system uses facial recognition and passport scanning technology, making the immigration process faster and more efficient for everyone.

How Automated Clearance Works

  1. Scan your passport at the automated gate kiosk
  2. Look at the camera for facial recognition verification
  3. Wait for the gate to open automatically
  4. Proceed through – the entire process takes seconds

Your SGAC information is automatically retrieved and verified during this process. The system confirms your health declaration and arrival details without any manual intervention.

If you're not eligible for automated lanes or prefer manual processing, you can still use the traditional immigration counters where officers will verify your SGAC submission in their system.

Biometric Scanning for First-Time Visitors

Fingerprint Scanning

First-time foreign visitors to Singapore will have their fingerprints scanned and recorded during the immigration process. This is a standard security measure.

Facial Recognition

Your facial image will be captured and stored in Singapore's immigration database for future verification and enhanced border security.

Quick Process

Biometric collection takes only a few seconds and is integrated seamlessly into the immigration clearance process.

Future Visits

Once your biometrics are recorded, subsequent visits will be even faster as the system can quickly verify your identity.

Receiving Your Electronic Visit Pass (e-Pass)

After successfully clearing immigration in Singapore, short-term visitors will receive an electronic Visit Pass (e-Pass) via email. This digital pass confirms your entry and specifies the duration of your permitted stay in Singapore.

What is the e-Pass?

The e-Pass is your official authorization to stay in Singapore for a specific period. It includes important details such as:

  • Your full name and passport details
  • The date of entry into Singapore
  • The permitted duration of stay (typically 30, 60, or 90 days depending on your nationality and purpose of visit)
  • Any conditions or restrictions on your visit

How to Access Your e-Pass

You can retrieve your e-Pass using the official ICA e-Pass Enquiry Portal:

  1. Visit the ICA e-Pass portal on the official ICA website
  2. Enter your passport number and other required details
  3. Download and save your e-Pass PDF for your records

Important Reminders About Your e-Pass

  • Check the validity period immediately upon receipt to know when you must leave Singapore
  • If you wish to extend your stay beyond the granted period, you must apply for an extension online before your e-Pass expires
  • Extensions are subject to approval and not guaranteed
  • Do not engage in paid employment or business activities as a short-term visitor – this is strictly prohibited
  • Overstaying your e-Pass can result in fines, deportation, and future entry bans

For more information about extending your stay, contact the Immigration & Checkpoints Authority before your current pass expires.

Timeline: What Happens and When

A clear breakdown of the SGAC process from submission to entry into Singapore.

Stage What Happens Timeframe
SGAC Submission You complete and submit your Singapore Arrival Card online via MyICA app or website Up to 3 days before arrival
Immediate Processing Your SGAC is automatically processed and stored in the ICA database (no confirmation email sent) Instant
Verification Available You can retrieve and verify your submission through MyICA app or e-Service website Anytime after submission
Arrival in Singapore Present your passport at immigration – officers verify your SGAC electronically Upon arrival
Biometric Collection First-time visitors undergo fingerprint and facial recognition scanning During immigration clearance
Immigration Clearance Approval granted – you receive entry stamp or electronic clearance Within minutes of arrival
e-Pass Receipt Electronic Visit Pass sent via email and accessible through ICA e-Pass portal After clearing immigration

Common Questions After SGAC Submission

If your health status changes after you've submitted your SGAC (for example, if you develop symptoms of illness or test positive for a contagious disease), you must update your declaration immediately.

Use the "Update SGAC" feature available on the SGAC e-Service website or MyICA Mobile app. This allows you to revise your health declaration with accurate information before your arrival in Singapore.

Providing false or outdated health information can lead to serious consequences, including prosecution under the Infectious Diseases Act. Always ensure your health declaration reflects your current status.

No, you do not need to print anything. The Singapore immigration system is fully digital. Immigration officers can access your SGAC submission electronically using your passport number.

Simply present your valid passport at the immigration counter or automated clearance gate. However, it's a good practice to take a screenshot of your submission confirmation for your own records.

Yes, you can make changes to your SGAC before arriving in Singapore. If you notice an error or if your travel plans change, you have two options:

  • Use the "Update SGAC" feature on the MyICA app or e-Service website to edit specific information like health status or accommodation details
  • Submit a new SGAC with the correct information – the system will use your most recent submission

For more detailed guidance, read our article on how to correct a mistake on your SG Arrival Card.

In some cases, you may receive a QR code associated with your SGAC submission, which can be accessed through the MyICA app. However, presenting this QR code at immigration is not mandatory.

Immigration officers primarily use your passport to retrieve your SGAC information from their system. The QR code is an additional convenience feature but not essential for entry. Learn more about the SG Arrival Card QR code.

With your SGAC pre-submitted, the immigration clearance process is typically very fast:

  • Automated lanes: 30 seconds to 1 minute
  • Manual counters: 2 to 5 minutes (depending on queue length)
  • First-time visitors: Slightly longer due to biometric collection

Pre-submitting your SGAC significantly reduces delays compared to travelers who arrive without completing the declaration in advance. For a complete overview, check out our guide on the Singapore immigration process with SGAC.

If your flight is delayed or cancelled after submitting your SGAC, you have options depending on your new arrival date:

  • If you still arrive within 3 days of submission, your SGAC remains valid and you don't need to do anything
  • If your new arrival date is more than 3 days from your original submission, you should submit a new SGAC with updated travel details

For guidance on updating your travel information, visit our page about updating trip details on your SGAC.

Tips for a Smooth Immigration Process

Before You Travel

  • Screenshot your confirmation: Take a screenshot of your SGAC submission confirmation page
  • Save your passport details: Ensure the passport you submitted matches the one you're traveling with
  • Download MyICA app: Install the app for easy access to your submission
  • Check your e-Pass later: Make a note to retrieve your e-Pass after arrival
  • Review your information: Double-check all details are correct, especially arrival date and flight number
  • Know the requirements: Familiarize yourself with required information for SGAC

Upon Arrival

  • Have your passport ready: Keep it accessible when approaching immigration
  • Follow signage: Look for automated clearance lanes or regular counters based on your eligibility
  • Answer truthfully: If officers ask questions, provide honest and accurate responses
  • Don't panic if called aside: Occasional random checks are normal and routine
  • Retrieve your e-Pass: Access the ICA portal after clearing immigration to download your Visit Pass
  • Note your allowed stay: Check the validity period on your e-Pass immediately

Ready to Submit Your Singapore Arrival Card?

Don't leave it to the last minute. Submit your SGAC now and enjoy a seamless, stress-free entry into Singapore. The process is quick, free, and ensures you're fully prepared for immigration clearance.

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Submit up to 3 days before arrival. Completely free through official channels.

Related Resources

How to Fill Out the SGAC

Step-by-step guide to completing your Singapore Arrival Card application accurately.

SGAC FAQ

Find answers to the most frequently asked questions about the SG Arrival Card.

When to Submit Your SGAC

Learn the exact timeframe for submitting your Singapore Arrival Card before travel.