Common errors on Singapore Arrival Card application with checklist

Common Errors on the SG Arrival Card & How to Avoid Them

Learn the Most Frequent Mistakes Travelers Make on Their SGAC Application

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The Singapore Arrival Card (SGAC) is a mandatory electronic declaration that all travelers must submit before entering Singapore. While the submission process takes only 5-10 minutes, many travelers make simple mistakes that can lead to delays at immigration or even denial of entry.

Understanding the most common SGAC application errors can help you avoid unnecessary complications and ensure a smooth arrival process. This guide will walk you through the typical mistakes travelers make and provide practical tips on how to prevent them.

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Most Common SGAC Application Errors

Critical Information Errors
  • Incorrect passport details (number, expiry date)
  • Wrong travel dates or arrival time
  • Misspelled names not matching passport
  • Invalid flight or vessel numbers
  • Incorrect nationality information

These errors can cause significant delays at immigration checkpoints.

Timing & Process Errors
  • Submitting too early (more than 3 days before)
  • Submitting too late (at the airport)
  • Not updating changed information
  • Using third-party paid services
  • Forgetting to submit entirely

Timing errors can be easily avoided with proper planning.

1. Incorrect Passport Information

One of the most critical errors travelers make is entering incorrect passport details. Your SGAC information must match your passport exactly, as immigration officers will verify this data upon arrival.

Common Passport-Related Mistakes:

  • Wrong passport number: Even a single digit error can cause problems. Double-check your passport number before submitting.
  • Incorrect expiry date: Entering the wrong passport expiration date may flag your application. Remember, your passport must be valid for at least 6 months from your arrival date.
  • Mismatched name spelling: Your name on the SGAC must match your passport exactly, including middle names, hyphens, and spacing.
  • Wrong issue date: Verify both the issue and expiry dates of your passport carefully.

How to Avoid This Error:

Always have your physical passport in front of you when completing the SGAC. Do not rely on memory. Compare each field carefully before submission, especially:

  • Full name (as written on the passport data page)
  • Passport number (check for commonly confused characters like 0 vs O)
  • Issue and expiry dates (use the correct date format)
  • Nationality and place of birth

2. Wrong Arrival Date or Flight Information

Providing incorrect travel details is another common mistake that can complicate your entry into Singapore. The SGAC system validates your information against airline databases and immigration records.

Typical Travel Information Errors:

  • Incorrect arrival date: Entering the wrong date, especially confusing day/month formats (DD/MM/YYYY vs MM/DD/YYYY)
  • Wrong flight number: Typing errors or outdated flight numbers from previous bookings
  • Incorrect arrival time: Not accounting for time zone differences or using the wrong 12/24-hour format
  • Wrong port of entry: Selecting the incorrect checkpoint (airport, land, or sea)

How to Avoid This Error:

Refer to your flight confirmation email or boarding pass when filling out the SGAC. Verify:

  • Exact flight number (including airline code)
  • Arrival date in Singapore (not departure date from your origin)
  • Scheduled arrival time in Singapore local time (SGT)
  • Arrival checkpoint (Changi Airport, Woodlands, Tuas, etc.)
Traveler verifying flight information on boarding pass for SGAC

3. Inaccurate Health Declaration

The health declaration section of the SGAC is not just a formality—it's a legal requirement. Providing false or inaccurate health information can result in serious consequences, including prosecution under Singapore's Infectious Diseases Act.

Common Health Declaration Mistakes:

  • Not disclosing recent travel to high-risk areas: Failing to mention visits to countries with disease outbreaks
  • Hiding symptoms: Not reporting fever, cough, or other illness symptoms to avoid quarantine
  • Incomplete vaccination information: Not providing accurate yellow fever vaccination details when required
  • False negative responses: Answering "No" to all health questions without careful consideration

How to Avoid This Error:

Always provide truthful information in your health declaration. Remember:

  • List all countries visited in the past 14 days (or as specified)
  • Report any current symptoms honestly, even minor ones
  • If your health status changes after submission, use the "Update SGAC" feature immediately
  • Carry yellow fever vaccination certificates if you've traveled to endemic areas

⚠️ Important: Making a false declaration on the electronic health declaration may lead to prosecution under the Infectious Diseases Act. The consequences can include fines, imprisonment, or denial of entry.

4. Submitting Outside the Valid Window

The SGAC must be submitted within 3 days before your arrival in Singapore, including the day of arrival. Submitting too early or too late is a common mistake that can invalidate your declaration.

Timing-Related Errors:

  • Submitting more than 3 days early: The system may reject submissions made too far in advance
  • Last-minute submission at the airport: Network issues or system downtime can prevent successful submission
  • Not accounting for time zones: Confusion about when the 3-day window begins based on Singapore time
  • Forgetting to submit entirely: Arriving at immigration without a completed SGAC

How to Avoid This Error:

Follow this submission timeline for best results:

  1. 2-3 days before arrival: The ideal time to submit your SGAC. This gives you time to fix any errors if needed.
  2. 1 day before arrival: Still acceptable, but leave time for potential corrections.
  3. Day of arrival: Only if absolutely necessary. Complete it before leaving for the airport.
  4. Never at the airport: Unreliable Wi-Fi and stress can lead to errors.

For more details, check our guide on when to submit your Singapore Arrival Card.

5. Incorrect Accommodation Details

Providing accurate accommodation information is essential for your SGAC submission. Immigration authorities need to know where you'll be staying during your visit to Singapore.

Common Accommodation Mistakes:

  • Incomplete hotel address: Missing street names, postal codes, or district information
  • Temporary booking details: Using a hotel you plan to cancel later
  • Vague descriptions: Writing "staying with friends" without providing a specific address
  • Wrong contact information: Incorrect hotel phone numbers or email addresses

How to Avoid This Error:

Ensure you provide complete and accurate accommodation details:

  • Full hotel name and complete address with postal code
  • If staying with family/friends, provide their full residential address
  • Hotel contact number (verify it's correct from the booking confirmation)
  • If your accommodation changes, update your SGAC before arrival

Quick Tips to Avoid SGAC Errors

📋

Double-Check Everything

Review all information carefully before submitting. Compare passport details, flight information, and dates against official documents.

🕐

Submit 2-3 Days Early

Don't wait until the last minute. Submitting 2-3 days before arrival gives you time to correct any mistakes.

📱

Use Official Channels Only

Submit through the official MyICA app or website. The SGAC is completely free—avoid paid third-party services.

✏️

Keep Documents Handy

Have your passport, flight booking, and hotel confirmation ready when filling out the form to avoid errors.

🔄

Update if Needed

If your travel plans change, use the "Update SGAC" feature to correct your information before arrival.

💯

Be Truthful

Always provide accurate information, especially in the health declaration. False declarations can lead to legal consequences.

What to Do If You Made an Error on Your SGAC

If you find a mistake before arriving in Singapore, you have two options:

  1. Use the "Update SGAC" feature: Visit the official ICA SGAC e-Service or MyICA app and select "Update SGAC" to modify your submission.
  2. Submit a new SGAC: You can submit a completely new declaration with the correct information. The system will use the most recent submission.

For detailed instructions, see our guide on how to correct a mistake on your SG Arrival Card.

If you've already arrived and discovered an error, inform the immigration officer at the checkpoint immediately. They can assist you in correcting the information on the spot.

Being upfront about mistakes is always better than attempting to proceed with incorrect information, which could be flagged by the system.

Yes, you can submit multiple SGAC declarations for the same trip. The most recent submission within the valid 3-day window will be used by immigration authorities.

However, it's better to get it right the first time by carefully reviewing all information before submission.

Unfortunately, if you used an unofficial third-party service, you may need to contact them directly for corrections. However, you can always submit a new SGAC for free through the official ICA website or MyICA app.

Remember: The official SGAC submission is completely free. There's no reason to pay third-party services.

If your flight offers Wi-Fi, you may be able to submit your SGAC during the flight. However, this is not recommended as connectivity can be unreliable.

If you arrive without a completed SGAC, you may face delays at immigration. Some checkpoints have facilities to complete it on-site, but this will slow down your entry process significantly.

SGAC Error Prevention Checklist

Use this checklist before submitting your Singapore Arrival Card to ensure accuracy:

Category What to Check Common Errors to Avoid
Passport Details Number, expiry date, full name, nationality Wrong passport number, misspelled names, incorrect expiry dates
Travel Information Flight number, arrival date/time, port of entry Wrong date format, incorrect flight details, wrong checkpoint
Accommodation Hotel name, full address, contact number Incomplete addresses, temporary bookings, missing postal codes
Health Declaration Recent travel, symptoms, vaccination status False declarations, unreported symptoms, missing travel history
Submission Timing Within 3 days of arrival Submitting too early, last-minute rushes, forgetting entirely
Contact Information Email address, phone number Typos in email, wrong country code for phone
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Ready to Submit Your Singapore Arrival Card?

Now that you know the common errors to avoid, you're ready to complete your SGAC with confidence. Take your time, double-check your information, and submit your declaration 2-3 days before your arrival.

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Official submission is free. Apply within 3 days of your arrival in Singapore.